Last updated: 12/12/2025

Thank you for supporting my artwork and shop. I want you to be happy with your order, so this Refund Policy explains when refunds or replacements are available. All products are printed to order, so refunds are limited to the situations described below.

If you have any questions, please contact me at:
Email: lucivillyart@gmail.com

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1. Cancellations

You may cancel an order only if printing or shipping has not yet started.

Once your order is being printed or has shipped, it can no longer be cancelled unless it arrives damaged or is confirmed lost.

If you want to cancel an order, please contact me as soon as possible.

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2. Damaged Items

If your order arrives damaged, I will offer either:

• A replacement, or

• A full refund

To process this, I need clear evidence of the damage.
Please provide:

• Photos of the damaged item

• Photos of the packaging (if available)

• Your order number

This evidence allows me to file a claim with the print-on-demand provider or postal service.

Once the damage is confirmed, I will arrange a refund or replacement.

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3. Missing or Lost Orders

If your order does not arrive within the expected timeframe:

• Please contact me with your order number

• I will check tracking (if available) and contact the shipping provider

• Some carriers require a certain number of days before declaring a package lost

If the shipping provider confirms the order is lost, you may choose either:

• A replacement

• A full refund

Please note: delays due to customs or postal issues do not automatically mean an item is lost.

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4. Refunds Not Offered For

I am unable to offer refunds for:

• Buyer’s remorse or change of mind

• Incorrect address entered at checkout

• Minor colour, size, or print variations (normal for printed products)

• Delays caused by postal services or customs

• Items already shipped unless they are damaged or missing

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5. Returns

Because items are made to order, I do not accept returns. 

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6. How Refunds Are Issued

Refunds are sent to the original payment method used for the order.
Once approved, refunds may take several days to appear, depending on your bank or payment provider.

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7. Contact

If you need help with a refund, cancellation, or missing item, please contact me at:
Email: lucivillyart@gmail.com